Every business, no matter the industry, wants to have a good reputation. This is the key to developing trust with clients, which resultsin long, prosperous relationships. The online casino world is more reliant on reputation than otherssince there are no faces to put to the namesbehind the brand. Unfortunately, online forums also give people a chanceto anonymously trash online casinos, and sometimes this is done with malicious intent and with nothing done wrong by the operator.
Raging Bull Casino is one of these casinosthat has come under fire in player forums. We here at Gamble Australia take these types of matters very seriously, as it is our job to protect our readers as much as possible. However, while we have read the complaints filed against the casino, we are going to set them aside for the purposes of this review. Rest assured that we are continuing to investigate the issues, but our review team goes into this review with an open mind, focused on the offering to players.
About Raging Bull Casino
In starting any review, we try to find out as much as we can about a casino’s background. When we looked into Raging Bull, we found that the site has been in operation since 2014, but the original owners are not part of the business anymore, having sold the company recently to the Virtual Casino group. If you have not heard of these people before, you should know that they are a group that has long been known for their slow paying and non-payment of balances. This for sure gives us cause for concern.
The casino has a license from Curacao, which is enough to tell us that hey went through some sort of due diligence, but we know first-hand that this jurisdiction is not at all player-friendly. The regulator seems totally fine just accepting fees from operators in return for turning a blind eye to the business practices.
For this casino, the company has chosen Real Time Gaming software. Here is another small issue that we have – RTG is one of the few companies that still accepts licensees that take U.S. bets, and they have a long-standing relationship with the people at Virtual. As long as they are getting their fees, it seems that the software company follows the same path at the Curacao Gaming Authority when it comes to dealing with player complaints.
Now, the Real Time Gaming software package itself is excellent, with over 200 games for players to choose from. The games can be played either by downloading a piece of software to your computer or right in the browser itself.
Even though we had some reservations about doing so, we created an account and made our deposit so we could test the games for real money. When making a deposit, all players should look for the Welcome Bonus that is being offered by a site, as this is a great way to get a little something extra into your account. We were a little confused when we first created an account at Raging Bullbecause during the registration process we saw a banner for a 200% New Player Bonus. However, on the site, we saw a Welcome offer that was up to 350%. Well, we like value, so we chose the higher bonus obviously! Here is the breakdown of the Welcome Bonus from the website:
Deposits of $30-$69 = 250% bonus and 25 Free Spins!
Deposits of $70-$149 = 300% bonus and 30 Free Spins!
Deposits of $150+ = 350% bonus and 50 Free Spins!
One thing to note here is that this bonus can only be earned by playing pokies or Keno. If you are a table games player,then you are out of luck. The wagering requirement for this bonus seems to be missing from the Terms and Conditions, but we did notice this line from the T&C:
Unless specifically stated otherwise, the bonusamount is always considered non-cashable and will be removed from the amount of your withdrawal request. E.g., if the Player receives a bonus of $100 and later requests a $390 withdrawal, the $100 bonus will be removed, and the withdrawal will total $290.
This is completely unacceptable in our eyes. They are basically telling you that the bonus money is never converted into real cash.
Real Time Gaming has an excellent catalog of pokies for players to try, and even though there are not as many games as other casino software providers, the quality of these games more than makes up for it. The Real Series slots are the company’s signature games, andthey are all on display at Raging Bull. Some games haveexcellent bonus rounds, as well as detailed graphics and storylines. Overall, those of you that love the pokies will enjoy what you find when you hit the lobby of this casino.
Real Time Gaming also has a great series of Table Games for players to try in their casinos. The blackjack game is one of our favorites, especially with the crisp graphics and realistic sounds. Thegames all play very quickly, and there are some interesting variants of the classic games. You will find the full suite of RTG Table Games at Raging Bull Casino.
RTG has always had a great focus on video poker, and for those of you that love to play the Stud poker variant, you will be very happy with the games offered at Raging Bull. There are the classic titles that you all know and love, but also you can play in multi-hand mode all the way up to playing a whopping 52 hands at a time! We think this is a great way to combine the pleasure that comes from playing poker and pokies, so give them a try especially if you haven’t played before.
Live Dealer Casino
Raging Bull Casino does not currently offer live dealer games. Real Time Gaming has partnershipswith third-partylive dealer firms but nothing of its own, so it is not entirely surprising to see that this is lacking from this casino.
The customer service department at Raging Bull can be looked at in a couple of ways. First off, they do claim to have 24/7 customer service via Live Chat, and when we tested it, there was a very responsive agent who answered our questions. You can also send the company an email if you have a moredetailed issue to discuss, and although we didn’t try it, there is a support telephone number, butit is only toll-free for American players.
On the flip side, those players who claim to havehad issues with the sir in the past with regards to payments will tell you that the support department is very unresponsive. If in fact,the company is not paying players properly, then it makes sense that they would give players the runaround from a communication standpoint as well.
There is no native app available for Raging Bull Casino, but all the Real Time Gaming casino games can be played in the browsers of mobile devices. The games play just as well on a phone as they do on a PC browser, as long as you have a strong connection. We don’t think mobile players will be up=set by the fact thatthere is no app to download, but if that is a dealbreaker for you,then we suggest you read some of our other reviews.
Banking is a touchy subject at Raging Bull Caisno. Again, if the owners are not paying players, then this is a non-starter – we can’t recommend the site. So, we dug deep into the payments area to see if there was anything we could find.
First off, we like that the cashier options are separated by what is available for U.S. players and players from elsewhere. For Australians, there are many payment methods from credit cards to Ecopayz and Skrill, so there should be no trouble getting your money to the site.
When it comes time to withdraw, we found a few more hoops than normal. It starts with the wait time for pending withdrawals. The site claims this will only be 48 hours, although if you have had many withdrawals or they are busy,it could take an additional 72 hours of pending time. This is long by most standards. Then, the site says it won’t process withdrawals until it has all the necessary documentation, but nowhere is this list of requirements anywhere to be found on the site. Wesuspect this is another way that Raging Bull can delay the payments.
While there is a VIP section of the site, when you click on the links to see the different tiers and rewards, you are taken right back to the Loyalty homepage. We would love to tell you more about this program aside from the statement that we think it exists, but there is no more information to deliver at this point.
We went into this review with an open mind, knowing that everyone can make up their own minds as to where they want to play real money casino games. After a thorough review of Raging Bull Casino, we don’t see why anyone would put up with the risk of slow payment or non-payment for the positives that we found at the site. We cannot recommend this site to our players, although we encourage you to send us your feedback if you do choose to play here so we can update our readers with any positive or negative sentiments.